Category: BUSINESS SECURITY

February 1st, 2016 by Texasnews

“Can I save money opting for in-house security versus hiring a contracted security staff?” That question has entered the minds of more than 50% of clients who have a security provider.

At one time or another, businesses have toyed with the idea of running their own In-house security program instead of contracting out with a security provider.

To potentially cut out extra charges and higher rates and be in direct control of all aspects of the security program, to include the hiring and management process, seems cost-effective to have an in-house staff until you factor in what having your own guard force entails.

In-house Security Versus Contracted Security

Let’s do some math here = Calculators out…Cost of inhouse vs contracted security

Each guard must be trained, certified, and licensed with the state which will also include their required background check; fees will be added per guard.

You, as a private business, will have to submit a request and seek permission/authorization to run your own private security force which, if approved, you will receive a “Letter of Authority;”  this will require additional fees, forms, proof of insurance, and an on-site security manager that has recognized experience.

Wait

There are uniform expenses, Workers Compensation, Unemployment, Payroll taxes, overtime, drug testing, employment advertising and processing; and the list goes on and on… AND, don’t forget administration time or the cost to pay someone else to oversee all of this.

Can businesses save more using their own security versus hiring contracted security?

Prepare to have extra staff on board when the in-house guards call off or call in sick.

Hiring security Austin TexasAn “in-house” security service program may give you more direct control, but it is at a price of both time and money; bottom line, it is not cheaper if you are paying all your taxes, fees, and all aforementioned costs. Just the hiring/firing and training process is time-consuming and an added stress for any business.

The Age of Litigation

If you’re “in-house” guards have an injury or unemployment claim/lawsuit, it will directly affect your insurance, as you have no outside contractor to act as the buffer on those issues, to include liability claims – something to ponder!

A business won’t generally have insurance that covers security operations; once the business notifies the insurance company, rates will definitely increase.

Security WarningNote: Insurance costs are already factored in the hourly rate of a contracted security service; so when a client hires a private security company they have to keep in mind that a lot goes on behind the scenes to ensure everything runs properly, and that is why the rates are higher than that of a direct wage for an in-house employee.

It actually costs YOU more to run an in-house security operation, as YOU have to pay for all the costs that the private security company would normally pay.

…The scale is tipping.

In some cases an in-house security program or one that combines both may be the better choice, but for the majority, an outsourced contractor is efficient and less perplexed.

What’s the most affordable private contracted security service?

A contracted security service can be tailored to your needs and you won’t have to worry about all of the intricate details, just hire and go!

If you want more involvement in the hiring and screening process of the security staff that will be at your location, let your security provider know and insist on an interview with the guard(s) before they are placed on your property.

If you want daily security meetings/contact, updates, or maybe even an onsite supervisor on the property, advise your security provider of your terms. You can also have your own Director of security and insist that your security provider place him on location as site/post commander.

Ditch the in-house security “thought” and call on SRS Services; we will show you just how contracted security is not only cheaper but better than in-house security.

 

Posted in BODYGUARDS, BUSINESS SECURITY, SECURITY GUARDS, SECURITY MANAGEMENT, SECURITY TRAINING Tagged with: , , , , , ,

January 12th, 2016 by Texasnews

Can armed security guards provide service in a night club or bar? That has been a question floating around the security guard industry for many, many years. Some guard companies have declined business because of this; some companies have been reported because of this; even law enforcement was unsure if and how to enforce this.

Texas Penal Code section 46.02 (a-2) (c ) Unlawful Carry of Weapons: An offense under this section is a felony of the third degree if the offense is committed on any premises licensed or issued a permit by this state for the sale of alcoholic beverages.

However…

According to Merideth Muñoz, TABC Information Officer, the Security Laws Texasfollowing code overrides and provides an exemption to security against being in violation of TPC 46.02.

 

Can armed guards work in clubsIs it Legal for Armed Security Guards to Work in Clubs?

Texas Penal Code Sec. 46.15. NON-APPLICABILITY

(a) Sections 46.02 and 46.03 do not apply to peace officers and neither section prohibits a peace officer from carrying a weapon in this state, regardless of whether the officer is engaged in the actual discharge of the officer’s duties while carrying the weapon.

(a) [amended 9/1/97] Sections 46.02 and 46.03 do not apply to:

(1) peace officers and neither section prohibits a peace officer from carrying a weapon in this state, regardless of whether the officer is engaged in the actual discharge of the officer’s duties while carrying the weapon;

(b) Section 46.02 does not apply to a person who: Private Property

(2) is on the person’s own premises or premises under the person’s control , the person is an employee or agent of the owner of the premises and the person’s primary responsibility is to act in the capacity of a security guard to protect persons or property, in which event the person must comply with Subdivision (5);

 (5) holds a security officer commission issued by the Texas Board of Private Investigators and Private Security Agencies, if:

(A) the person is engaged in the performance of the person’s duties as a security officer or traveling to and from the person’s place of assignment;

(B) the person is wearing a distinctive uniform; and

(C) the weapon is in plain view;

(7) holds a security officer commission and a personal protection authorization issuedArmed security in bars

by the Texas Board of Private Investigators and Private Security Agencies and who is providing personal protection under the Private Investigators and Private Security Agencies Act (Article 4413(29bb), Vernon’s Texas Civil Statutes); or

(8) holds an alcoholic beverage permit or license or is an employee of a holder of an alcoholic beverage permit or license if the person is supervising the operation of the permitted or licensed premises.

 And there you have it in Black and White!

It is NOT a violation…  

Legal for armed guards to work in barsArmed security guards can legally provide service in a night club or bar.

Bar or Night Club Owner: Still Apprehensive?

Not sure if TABC will cancel your permit for allowing firearms in your bar or club, (which is normally a violation)?

Sec. 11.61 CANCELLATION OR SUSPENSION OF PERMIT

(e) Except as provided by Subsection (f) or (i), the commission or administrator shall cancel an original or renewal permit if it is found, after notice and hearing, that the permittee knowingly allowed a person to possess a firearm in a building on the licensed premises.

This subsection does not apply to a person:

(1) who holds a security officer commission issued under Chapter 1702, Occupations Code, if:

(A) the person is engaged in the performance of the person’s duties as a security officer;

(B) the person is wearing a distinctive uniform; and

(C) the weapon is in plain view;

No worriesNo worries…

Your bar is covered and protected, and the “licensed, armed security guard” is protected as well under these codes.

With that said: what are you waiting for… 

SRS is more than happy to service your bar, club or event, trouble-free; our security officers can legally work inside your bar or club with NO violation at all. Give us a call now!

Posted in BODYGUARDS, BUSINESS SECURITY, SECURITY GUARDS, SECURITY LAWS & REGULATIONS, SECURITY TRAINING, SPECIAL EVENT SECURITY Tagged with: , , , , ,

December 7th, 2015 by Texasnews

When visiting hotels, some people select certain establishments for the experience, while others seek that home away from home appeal. The last thing you expect while staying at a nice hotel of your choice is to become a victim of fraud. Somehow, scammers have found a way to target hotel guests; here’s a hotel scam to lookout for.

hotel scam to look out forUnfortunately, the era we live in now is filled with those who want to make a quick buck at any cost; these individuals thrive on finding new and clever ways to take from others. As technology advances, so does the criminal element.

Criminals look for ways to receive instant gratification, and stealing your credit card information is one of them. Hotel guests are waking up to calls from scammers asking for their credit card information. The calls occur during either late night or early morning hours to catch the guests off guard.

Hotel Scam to watch out for

How to Avoid This Hotel Scam

Typically, when a guest receives a call, the call is first routed to the clerk, which means guests do not receive direct calls from anyone. Calls must be patched through from the clerk to the guest’s room; however, hotel switchboards are being compromised, and criminals have found a way to contact guests directly.

“Someone was able to break into a hotel phone system and contact guests directly without hotel scamsgoing through the front desk,” Washington Lodging Association – Andy Olson

Once the scammer has the guest on the phone, he will use an assortment of clever excuses to persuade the guest to divulge personal credit card information.

Here are a few things to listen for:

  1. There was a glitch in the system and your credit card information is no longer on file.
  2. There was an error processing your credit card; can you quickly repeat the number and security code? For your inconvenience, a discount will be provided.
  3. Your credit card was declined; can you please provide an alternate method of payment
  4. Your payment information on file is incorrect and somehow an error took place during check-in that can quickly be corrected via phone; we’re sure it’s off by a digit or so.

Now keep in mind, these scammers are criminals; they’re well-rehearsed and prepared for guests’ rebuttals. They may speak of hotel audits that took place after-hours, include hotel jargon, or say names of the front desk clerk or hotel manager. Their goal is to sound legit and make guests trust them enough to give their information.

hotel scamGuests are usually too tired to dispute the call and will provide their credit or debit card information, only to awaken to money being stolen from their bank account or charges on their credit cards.

Hotels are helping to reduce this type of hotel scam

Hotels are advising their guests not to give any of their personal information over the phone and to report incidents such as these to the desk clerk immediately. They strongly encourage guests to visit the front desk and speak directly to a hotel representative if any personal information is required from the hotel.

Some hotels have signage at check-in cautioning guests, while others have typed letters awaiting guests in their rooms to ensure they don’t become victims of this type of hotel scam.

It may seem like an inconvenience for guests to leave their comfortable rooms to handle Stolen credit card infocredit or debit card matters, but it beats having to deal with money being stolen from their checking account or having to go through the process of cancelling credit cards, debit cards, etc.

For more information on scams at hotels, click here.

Posted in BODYGUARDS, BUSINESS SECURITY, PERSONAL SECURITY Tagged with: , , ,

Licensing for Security Texas
November 19th, 2015 by Texasnews

When visiting a night club or bar, or attending an event, you tend to see bouncers and event security staff. Most concerts and special events have a number of individuals that can be spotted in event or security T-shirts. The question is: Are there security license requirements for bouncers, event security, bar and nightclub security?

It takes much more than a person putting on a shirt that reads “security” to become or act in Security Licensethe capacity of a security officer. Proper training, education and licensing is “required” in order for anyone to perform the duties or present themselves as a guard.

Is a security license required to work security in Texas?

In the state of Texas, it is a criminal offense to carry out any scope of service regarding security-related work without a license – this includes courtesy officers, event staff, and bouncers; if individuals are caught, they can be arrested.

Security licensing requirementsOCC §1702.3875. IMPERSONATING SECURITY OFFICER; OFFENSE.

“A person commits an offense if the person: (1) impersonates a commissioned or non-commissioned security officer with the intent to induce another to submit to the person’s pretended authority or to rely on the person’s pretended acts of a security officer; or

(2) knowingly purports to exercise any function that requires registration as a non-commissioned security officer or a security officer commission. (b) An offense under this section is a Class A misdemeanor.”

“In Texas, class A misdemeanors are punishable by up to one year in jail, a fine of up to $4,000, or both jail time and a fine.”

Some club owners/managers and event planners don’t see the potential threat of what could go wrong if patrons or event goers are injured or claim “assault” by any of their security staff members performing guard detail without licensing.

Class A MisdemeanorIn this day and age, lawsuits are flying everywhere; it behooves all parties involved to spend the extra time and money necessary to obtain all that is required to become a security officer or have those providing security services legally licensed.

Your establishment or brand (e.g. event/wedding planners) could end before it even takes off; you could be slapped with both criminal and civil suits, and the individuals acting as guards could face imprisonment and so on…

The reputation of a business is completely tarnished once the rumor mill begins about lawsuits filed against the business and unlicensed guards arrested for alleged assaults and wrongful detainment, etc.

Nightclub security license requirements in Texas

Club sued for bouncer assaulting patron

In the news:

A nightclub bouncer of San Antonio was arrested for using excessive force. He was charged with aggravated assault (a 2nd degree felony) and may face up to twenty years in prison.

More Security News:Security Guard News Texas

A bouncer was arrested for allegedly stabbing a patron; he was charged with aggravated assault.

Security license requirements for bouncers and event staff in Texas

security training AustinFormal training will greatly reduce the odds of having overzealous guards at your establishment; it will also provide them with the necessary skills to be able to respond correctly when met with unruly individuals.

Some of the most valuable lessons are learned in hindsight; however, businesses who hire “security” and those whom assume the duties of security officers can’t afford to approach this situation in hindsight. Ensure all those who are performing guard work are licensed to do so.

If you are unclear of laws and regulations and would like more information on licensing requirements, contact SRS Services for security consultation.

Posted in BODYGUARDS, BUSINESS SECURITY, PERSONAL SECURITY, SECURITY GUARDS, SECURITY LAWS & REGULATIONS, SECURITY MANAGEMENT, SECURITY TRAINING, SPECIAL EVENT SECURITY Tagged with: , , , , , ,

Vehicle patrol services in Austin
October 20th, 2015 by Texasnews

“Are vehicle patrol services effective or not?” Businesses experiencing thefts and issues with trespassing, etc. would love to know the answer to this, which solely depends on the level of criminal activity currently taking place on the premises.

  • Increase in criminal activity AustinAre you experiencing burglaries or a sudden spike in thefts or vandalism?
  • Have loiterers and trespassers began frequenting your property?
  • Are you seeing an increase in suspicious activity on your property?
  • Do you, your staff or guests feel threatened in any way?

Chances are a patrol service isn’t a favorable selection if you answered yes to any of the above.

How effective are vehicle patrol services?effective security patrol service Austin

Vehicle patrol services are pretty much a hit or miss service because the guard drives through your property at random intervals, and is generally not on your property when the crime is in progress or long enough to provide any lasting criminal deterrence to the area.

Many security companies sell this service as a “Peace of mind service” or a “door check service” to their clients, but these clients have to factor their attractive low cost versus real results, visibility, reduction in crime, and overall presence.

Businesses experiencing thefts, threats, and ongoing criminal activity, to include low level issues such as trespassing, etc., will never get the results they seek out of a random vehicle patrol service and often become frustrated. This is mainly due to security providers “overselling and over-promising” the capabilities or limitations of a vehicle patrol service.

Vehicle patrol versus guard services A vehicle patrol service is never meant to take the place of a posted guard which provides maximum protection for the property, but all too often clients requiring a posted guard service, hire a patrol service instead due to budget, and expect the same level of protection – which simply won’t occur.

In most cases, criminals monitor a property before going in for the steal. They check to see if it will be an easy job; if they’ll be able to grab and go without being caught; and if anyone such as security is on the premises to catch them in the act; if so, they’ll check the guard’s patrol patterns to track an exact time to move forward.

Even though all vehicle patrol companies patrol in a random manner, it does not take a rocket scientist to know once you see the patrol car leave the property, chances are the guard won’t be back for at least an hour… which gives criminals quite a bit of time to strike.

Random vehicle patrol checks leave large gaps in protection which criminals see and take advantage of!

busted committing a crimeKeep in mind: the last thing criminals want to do is get caught in the act! They try their best to avoid being apprehended, so more than likely they will move on to the next property that doesn’t have a guard who can identify or arrest them.

If you utilize a vehicle patrol service that conducts two to four sporadic checks per night at intervals that last less than ten minutes per check on your property, clients must be aware that this is very little to no protection at all.

posted security guard

Countless businesses have reported the same level of break-ins or issues while they were contracted with a security patrol service due to the aforementioned gaps in protection and presence on the property.

The whole idea to deter crime away is security presence; that said, driving through 2-4 times a night at ten minutes each time is not too much presence, and results will be minimal.

Note: with lower or incorrect pricing for a patrol service, most guard companies cut corners and may skip some of the checks clients have contracted for, to include the amount of time spent at their location.

Be sure to ask for not only proof of the guard being on the property but also proof of Proof of security servicethe time spent on the property.

Many companies’ selling point is that they have GPS tracked cars to prove they were on your property; this does not prove the guard got out of the vehicle, made foot patrols and checks, or interacted with anyone.

Some guard companies use cameras or take pictures as proof their officers were on the premises; this does not show everything they checked, all interactions, patrol methods, investigative techniques, and customer service. Often times, it’s simply a snap shot of the pool or the main office, then back to the patrol vehicle, and off to the next property.

Again this type of service is not meant to stop any crime, it is mostly used to provide the illusion of security, as nothing beats a posted guard on your property that does not leave the grounds.

Are patrol services a waste of money?

Mobile security services Austin

Mobile security patrol services are not efficacious if your property is experiencing an increase in criminal activity or has a substantial amount of criminal activity occurring, such as break-ins, loitering, robberies, burglaries, and so forth; which at this point, patrol services are a complete waste of time and money; a standing guard service is highly recommended – period!

However, if you’re not experiencing medium to high level criminal activity and require some vehicle patrol officer appeal to your establishment, these services Vehicle patrol officer Austinare perfect. You will make onlookers think twice about crossing lines and you will give your visitors that extra touch of security they so rightfully deserve.

Make sure you check into the company you are considering. Be sure to ask if their guards are drug tested, undergo some form of background and mental evaluation checks; also ask about the guards’ level of training… the last thing you need is a guard who lacks training on your property.
For more information about mobile patrol services, contact SRS

 

Posted in BUSINESS SECURITY, SECURITY GUARDS Tagged with: , , ,

Security job tips
September 21st, 2015 by Texasnews

Security jobs are easy to come by; with the population growing, increase in businesses, and unfortunately, increase in crime, guard companies are often in need of security officers. So what sets one guard apart from the other? Exactly how do companies go about selecting security guards? When looking for security jobs, here are a few pointers to assist you:

  • Everything is a test! security jobSecurity employment tips

Every step after your initial contact is a Test – starting with your application continuing on throughout your interview… Be sure to Pass!

Guard managers look at everything you do following the initial contact (but not excluding it): from showing up on time, to your appearance, how you fill out the application, how you communicate, how you follow instructions, if you have a great attitude (or not), and so on.

Security employment tips outlined

  • Fully Understand the Position You are Applying For

Guard companies will specify exactly the position they have available to offer along with shifts, specific locations, hourly rates, etc.; be sure you are able to cover the shifts outlined by the company so that you aren’t wasting your time or that of the guard company’s.

  • Seek Training From Security Schools or Training Academies Prior to Employment

Having prior training and experience helps you land a job as a security officer but some companies don’t require it; meaning, you don’t have to possess skills coming through the door, they may train you in-house (at their establishment) or have you receive training at a security training academysecurity training for guards

One Caveat Here: Not all training is created equal! Do your due diligence before signing up with any academy or security guard school.

  • Dress to Impress – Appearance Matters

If you think for a second that coming to an interview in sweat pants or your hair untamed as if you just rolled out of bed and into the interview, you’re in trouble. Well-groomed, clean-shaven, in business casual attire is always the way to go.

Key Factors to help you get a security job

  • Arrive on Time

security employment advice for guard jobsThis is a test in itself. If you were given a time to show up for your interview, be sure to get to the location on time. Most guard managers will use this as a gauge to determine if you’ll arrive on a client’s property late as well.

To be on the safe side, arrive ten to fifteen minutes early. You are trying to make a good first impression so why not show your future employer that you are prompt.

  • Have a Great Attitude – and Confidence

A great attitude will take you far; again, this is one of those things guard managers look for. Will you greet the guard company’s clients with smiles, empathy, and genuine care or will you have a negative, non-approachable aura?confidence

The guard industry can use some work in the customer service department, so those candidates who possess great attitudes will be a much better fit than someone showing up with a bad attitude, grumpy, and complaints about everything. Even if the applicant has prior training and experience, a bad attitude will cost him a security job. Bad attitudes are toxic in this profession… well, any profession.

  • Exercise Great Communication Skills

Talking over, interrupting, and over explaining isn’t the way to go when seeking security employment. Listen, and once the interviewer or guard manager is done speaking, then add your words or answer any questions. It isn’t a good look for you to easily anger or go into Austin security trainingdebate mood when asked questions that need clarification on your application.

  • Ask Questions

If you are unclear about the position being offered, the starting rate, shifts, pay, etc., ask questions before moving forward; this will save you and your future employer lots of time… you have to speak up.

  • Never Leave Areas of the Application Blank

Come to the interview prepared with prior employment addresses/names, references, and any additional documentation such as training certificates or licenses. Have integrity. Make sure you’re not lying or purposely leaving areas blank in hopes of negotiating terms later during the interview.

Hand Filling Application For EmploymentAgain, you more than likely are being judged by the guard manager as to whether or not you can follow simple instructions. There’s a famous quote out there, “How you do one thing is how you do everything;” Nine times out of ten, the security manager will relate those missing areas on your application to you leaving out details in your guard shift report.

  • Do Not Omit Areas of Employment

If you’ve worked for several security guard companies, don’t neglect listing those companies. Example: If you’ve worked five guard companies in the year of 2015, don’t just list two and leave out the other three… it doesn’t look good on your end; it’s as if you’re trying to hide them.

FYI, guard managers may (should) run a check on DPS’ website and retrieve your security guard background history, so it behooves you to be forthcoming.

How to get a security job

Companies look for individuals they can grow with, rely on and invest in. It costs security guard companies money having a revolving door of people who aren’t taking themselves, guard companies, or the profession seriously. If you are sincere about your employment, you will follow these 10 helpful tips to get a security job.

Click here to learn more about security careers in Austin.

Posted in BODYGUARDS, BUSINESS SECURITY, PERSONAL SECURITY, SECURITY GUARDS, SECURITY MANAGEMENT, SECURITY TRAINING, SPECIAL EVENT SECURITY Tagged with: , , , , ,

Customer service skills for security guards
August 3rd, 2015 by Texasnews

Customer service is a skill that every business should train their employees on. There’s nothing like an upset customer speaking to an employee or representative of a company with little to no customer service skills. A great deal of businesses lose clientele quite frequently due to a nonchalant approach to this issue. customer service training for guards

Not many companies in the guard industry require or have ongoing customer service training, which is horrible for this profession. Listed below, are a few helpful customer service tips for security guards.

Customer Service Skills for Security Guards

Greet Clients with a Smile

customer service training for securityA nice, warm smile along with “Hello,” and the Client’s name is a nice start to providing great customer service; even if you are an introvert, a smile puts people in a good mood. Be sincere – most people can smell “fake” a mile away.

It’s said that people absolutely love the sound of their names; with that said, do your best to greet clients by name. If you are not on a first name basis yet, refer to them by their last names or simply “sir” or “ma’am.”

Helpful Tip: Act as if the Client is a long-lost friend that you haven’t seen in years. How would you greet that good friend? Would you smile or would you give off a vibe that you really don’t want to be around? Exactly. SMILE

guard trainingMake Eye Contact

Eye contact is a great indicator that the client has your attention. If you are looking at the ground, ceiling, or to the left and right of the client, how on earth can he connect with you? By doing this, you will make the client feel that he’s bothering you or your attention span is extremely short.

Take a few seconds to silence all things around you and focus on the words that are coming out of the client’s mouth.

Helpful Tip: Act as if you are the client in this moment. When you are frustrated, annoyed or simply want to be heard, how would you feel if the person you are expressing this to, is busy looking everywhere but at you?

It’s never a good feeling being dismissed; always try to put yourself in the client’s place.

Tips for excellent customer service

Build Rapport

Contrary to what you may have heard, it doesn’t take long to get to know people. Every chance you get, try to find out more and more about the client – interests, family, occupation; don’t go into investigation mode, instead let the questions flow naturally and be genuine.

Start with occupation questions. Ask the client how they got started doing what they do? Then ask them about their down time – what they do for fun when they’re not working around the clock?

If you begin flowing back and forth with conversation, ask them about family – if they have kids, if they’re married, etc. Remember to talk as if this is a good friend (not too relaxed), but someone you enjoy being around.

rapport building in securityHelpful Tip: It’s always good to find common ground and build on that. Example – If you both love the same sports team, music, or enjoy hanging out with family; once you have that information, the conversation can literally go on for hours. *Let the conversation continue on until the client cuts it off. 

Listen to Clients

Hear their concerns, complaints, or issues and utilize your active listening skills.

Active Listening – “a communication technique used in counseling, training and conflict resolution, which requires the listener to feedback what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties.”

listening skills in securitySummarize what the client has said to you and ask questions that are in line with concerns, issues or complaints spoken by the client.

Helpful Tip: Be present. There is no way you understand someone if while they’re talking, you’re formulating your words to speak.

Have Empathy

Acknowledge the client’s problem(s); go a step further and express your understanding of the problem(s). Example: the client is upset because the other guard (of course, not you) is being sloppy with performance and appearance. The client elects to tell you instead of contacting guard management and escalating the problem.

empathy for security clientsYou tell the client that you fully understand why the client is upset about the guard’s appearance and performance. You add: “We’re all supposed to be making sure things are cohesive on your property; that includes our performance and appearance.

I’ll definitely speak to ‘Officer A’ immediately so that his performance and appearance is what you expect from us. I’m so sorry that you even have to have this conversation with me but I’ll get it fixed promptly.”


Helpful Tip
: You must add “urgency” to the equation when you tell a client that you will fix a problem. Never leave any room for clients to believe that they’re not a priority.

Find Solutions to Client’s Issuesproblem solving in security

If the client has expressed to you that there’s a problem or concern, let the client know that you will go above and beyond to provide a solution. Don’t just say it, really try to find a solution to their problem.

Helpful Tip: If you are stuck and can’t find a way to remedy the client’s problem, contact your employer. Security guard managers are more than qualified to resolve client issues.

Customer Service and Austin Security Guards

Ongoing customer service training is a must with security officers. If the guard company doesn’t provide it, you should locate an institution that offers it and invest in yourself.  If you take heed to these helpful customer service tips for security guards, you will be well on your way to advance in the guard industry.

To learn more about client relations in security, click here.

Posted in BODYGUARDS, BUSINESS SECURITY, PERSONAL SECURITY, SECURITY GUARDS, SECURITY MANAGEMENT, SECURITY TRAINING Tagged with: , , , , ,

Austin Unarmed security guards
July 20th, 2015 by Texasnews

If a crime occurs on your property and the criminals involved are armed, how effective will unarmed security officers be to you and your staff? What can the guards do to protect you and your staff while waiting for police to arrive?

Although armed guards may appear too “aggressive-looking” for some, when faced with this type of scenario, one must question the efficacy of unarmed security officers.

Let’s state the obvious here: We live in a world where crime takes place in a matter of seconds every single day and active shooter incidents are reported quite frequently throughout the nation.

Where there is crime, it is common for some form of weaponry to be involved. If the guard on your property has no way of defending you and can’t do anything to shield your safety… what do you do? What's your next move? What’s plan B? 

Are Unarmed Guards Effective?

Unarmed officers serve their purpose – they act as a deterrent as all guards do; however, when the worst-case scenario is occurring and one must react, an unarmed guard has absolutely nothing to help out in this situation.

All lives are on the line and the guard has a flashlight, pepper spray and nothing of use to fight off a deadly attack. At the very least, the guard should have a conductive energy weapon of some sort, which is not considered a lethal weapon.

Some individuals and companies are even threatened by officers carrying conductive energy weapons; so again, what on earth should the guard do in this case?

Companies avoid having armed guards on their property to elude the risks of liabilities, lawsuits and being negligent for accidental shootings at their place of business. Which is quite understandable, but if the companies would conduct their due diligence and contract with security providers who hire licensed, competent officers with extensive training, the risk of injuries and damages would drop significantly – as the armed guard would possess the skills necessary to handle this type of occurrence.

See how quickly this armed guard wards off robbers:

Unarmed versus armed guards

Often, unarmed guards are hired to appease a company’s visitors, staff, and so forth by giving the “presence” of security but that’s about it. They simply add a layer of protection but a very thin layer at that. The thin layer becomes completely nonexistent when unarmed guards encounter a high-level threat – life or death situation; and at that point, their effectiveness is unsubstantial.

Austin Armed security guardsNow you may say to yourself, “my business is in the safest area of my city; that type of crime doesn’t happen here;” most victims of America say the exact same thing. They never foresee the crime because they always say it can’t happen but the fact is, it can; and if it does, what level of security will you have at your establishment – armed or unarmed guards?

For more information about unarmed and armed guards, contact SRS Services.

Posted in BODYGUARDS, BUSINESS SECURITY, PERSONAL SECURITY, SECURITY GUARDS, SECURITY MANAGEMENT, SECURITY TRAINING Tagged with: , , , , ,

April 17th, 2015 by Texasnews

Do security guards actually prevent crime at churches? This a question that has been asked by many. A short answer to this question: crime is less likely to happen where criminals feel there is law enforcement or security on the premises – you can do your research here and check stats; most of the churches attacked did not have a security team or police officers on the property.

Crime at churches often occur when there is absolutely no protection on site. The last thing people want to believe is that someone would attack church goers but the sad reality is, crime is everywhere and occurs any time, at any location – and yes, even on church grounds.

According to Noelle Swan, in the past 15 years, more than 781 deadly attacks have occurred in the United States in places of worship. Vehicles are being burglarized in church parking lots; church members are being targeted and robbed, and worshippers are being murdered during services.

Man with a Shotgun Kicks in Church Door (see video):

Some churches have decided to get their congregation involved and establish a safety ministry to act as lookouts for suspicious individuals entering the property. They’ve also asked any off-duty police officers who are members to help out and volunteer to protect the members and visitors. The ministry has meetings to discuss safety precautions in the event they are attacked and have to react without law enforcement on site.

Prevent Church Crime16 Ways to Help Prevent Crime at Churches

***Conduct a security risk analysis prior to purchasing security equipment. Often equipment is purchased and installed only to discover that it does not meet expected needs or solve the problems since needs and problems were never identified and properly assessed in the first place.

  1. Following a security risk analysis, form a safety and security committee and select a chairperson to provide leadership.
  2. Train ushers, greeters and other key volunteers to recognize, report and respond to suspicious activity or a security or safety incident.
  3. One or more trained persons from the safety security committee should remain posted at designated areas to observe people exiting cars and walking towards the church. Part of training is to be observant for signs of stress or suspicious actions.
  4. An emergency plan should be developed and tested annually in response to any natural or man-made disaster that could occur in your area. Include Fire, Police and/or EMS in annual testing and formulating plans. This requires work but there are many inexpensive books and free government publications available to assist with emergency planning.
  5. Review outdoor lighting to make sure it is sufficient.
  6. Maintain plants and shrubbery low to the ground to reduce hiding places.
  7. When opening and closing your church facility, pay close attention to your surroundings and be extra careful. Depending on your environment, time of day and other activities occurring in the nearby area, you may want to implement opening and closing procedures.
  8. A well thought-out and installed burglar alarm and fire alarm system will help protect church assets.
  9. Ensure that a process exists to release children to parents or authorized adults.
  10. Perform background checks on both volunteers and paid staff that have responsibility for children. There should be no exception for this rule where responsibility for children exits.
  11. Conduct background checks on all the safety security team regardless of involvement with children.
  12. Personnel records and other sensitive information must protected from unauthorized access.
  13. Two people should remain present from time funds are collected until counted and stored. Key control for essential doors and containers for valuables must be managed.
  14. Major or expensive assets should be marked in case of theft and inventoried at least annually.
  15. Be proactive and observant for safety violations such as exposed wiring, locks that don’t work and cleaning chemicals that are not stored properly. Safety and security go hand-in-hand.
  16. The most important strategy or action that can be taken to prevent security incidents is to increase security awareness with all members. Courtesy of Jim McGuffey and Church Security Consultant.com

Church security AustinChurch Security Guards Can Help Reduce Crime

The above may be a tall order for some churches; to add, the average person does not have the level of training needed to guard a facility and people. It’s a great strategy to impose safety precautions but churches should go a step further and either get their safety ministry professionally trained to handle crime on their church grounds or outright hire security officers and take the stress off the congregation as a whole.

Being on the “look-out” for criminals is one thing, but what happens when three or more criminals are attacking a church at one time? Most church goers are not trained for that type of occurrence and are not armed to handle active shooters on the property.

Churches should involve their members and educate them about safety but they should also include a security training program that keeps them on top of their game in the event that a crime does break out on church grounds.

No one wants to think of this worst case scenario but again, it happens and more often than you think. Question –Security guards: Do they prevent crime at churches? Answer – Absolutely! They not only prevent crime at churches, they take the stress off the church members having to worry about their safety or lack thereof.

To consult with a security expert regarding the matter, click here.

Posted in BUSINESS SECURITY, PERSONAL SECURITY, SECURITY GUARDS, SECURITY MANAGEMENT, SECURITY TRAINING Tagged with: , , , ,

Construction equipment theft
February 23rd, 2015 by Texasnews

Looking for a way to prevent Copper theft at your construction site? Construction equipment theft is on the rise and thieves are making out pretty good. Nearly $1 billion dollars is stolen from construction sites each year in the United States.

As the city of Austin and surrounding areas continue to grow and expand in population, so will the number of construction sites in the area. Along with the increase in construction sites comes the increase in thefts.

Did you know: “Slightly less than 10 percent of stolen machinery is returned to its owner?” This is a statistic that most police agencies don’t readily announce for obvious reasons.

What steps are you taking to prevent construction site theft? 

Thinking of locking your tools up in a storage unit and securing Construction site theft Austin your rent-a-fence with a padlock… Good Luck! Thieves come prepared; they have bolt and wire-cutters and all essential tools to take what they came for… your property!  After-all, this is their business… taking what’s yours.

How do “You” reduce theft on your property?

You can post No Trespassing signs throughout your construction site; you can purchase surveillance cameras to record your equipment being stolen – that’s if the camera is positioned correctly and has good resolution, otherwise you’ll be recording a blur.

You can also fence off your property and incorporate barbed wire, but criminals aren’t climbing… it’s 2015; they cut through the fence – get your items quickly and leave. And if you try to count on your local police department to patrol your construction site; once again, Good Luck! An emergency call (homicide, domestic violence, traffic pursuit) will take precedence over your possible theft issue.

Are your methods working?

You can: Be sure your site is well-lit and add a few surveillance cameras and alarm systems; these can at least ward off the criminals for a little while. But keep in mind, once they have done research, aka, cased-out your construction site; they are going to strike, even with the prior-mentioned devices on your property.

FYI: Construction equipment thefts can delay projects by weeks and cost thousands of dollars in lost revenue when key equipment, tools, and supplies have been taken from a job site; in extreme cases, contracts can be lost, or contractors penalized under completion date penalty clauses.

Video of copper piping stolen from construction site

To prevent handing over money to thieves and mitigate theft at your construction site, a posted security guard service is highly recommended. A security guard will be at your site to quickly react to a crime in progress; better than that, the guard’s presence will prevent the crime from even taking place.

Trying to save can actually cost you –

While some construction site managers/owners elect to save money and have an employee sleep on the property inside a mobile home… that seldom ever works, as the employee is asleep while the theft occurs.

Other construction site managers/owners elect to utilize a “mobile camera trailer” that is placed in the center of the job site and has cameras and motion sensors to detect intruders after they have already entered the property; the problem with this method is it only scares away little kids and the homeless. A determined criminal knows that there are major blind spots; these mobile trailers do not cover all areas of your property and they can be defeated.

Solution to Construction Equipment Theft

A uniformed, posted security guard will be able to detect who and where the culprit is, because most often, theft at construction sites are committed by the workers – sad, but true. If you’re weighing the cost of a guard service versus a “potential” theft, you shouldn’t.

Copper Site Theft in AustinIt will cost so much more not seizing preventive steps. A posted security guard can observe and detect suspicious behavior before a suspect even enters the property well before any camera or alarm system would detect an intrusion.

A posted officer can also make an arrest, whereas a camera can only record what is in its view and an alarm system can only activate when triggered; meanwhile, the criminal steals equipment and walks away free.

It takes anywhere from 5 minutes and upward for the police to arrive on scene after being contacted (many factors determine their response time). A criminal can take lots of things in 5+ minutes but with a posted security guard on the property, statically, the criminal will move on to the next site that doesn’t have security.

In addition to being concerned with theft issues, another great reason to have a posted security officer on the property is to limit your exposure to liability from kids or anyone else entering your hazardous construction zone.Construction site hazards

Regardless if you have fencing or not, you still may be held responsible for any injuries or deaths that occur on your construction site even if that person has no lawful business on your property – a posted security guard would eliminate your exposure.

 

Theft Reduction Tips at Construction Sites

“For heavy equipment such as backhoes, ditch witches and other movable items, make sure the keys are not left in the vehicles when they are unattended. Do not leave the keys in the vehicle and lock the doors thinking no one will break into the vehicle.tips for contructions site theft

Have your equipment marked and make sure you have the serial/VIN numbers copied and in a safe location. Lower all of the blades and buckets to make it harder to move the vehicle when it is not in use.

Lastly, use wheel locks or immobilizers to make it harder to move the trailer or equipment.” Courtesy of City of Minnetrista

Why put yourself through the agony of theft when all you have to do is be proactive? A security guard service can help prevent copper theft on your property and eliminate your loss of thousands of dollars!

To prevent copper theft from occurring on your property, contact SRS Services for more information.

 

Posted in BUSINESS SECURITY, SECURITY GUARDS